Vicki Shapiro

Vicki Shapiro

Vicki Shapiro is the Information Technology (IT) Manager of USAA’s Member Authentication team responsible for providing business process ownership for identifying and verifying members contacting USAA.� She has 30 years experience in developing and implementing IT solutions, including electronic records management and identity and access management.� Vicki has the Global Information Assurance Certification (GIAC) for Law of Data Security and Investigations (GLEG).� She has been the project manager on million-dollar IT projects and a certified Project Management Professional (PMP) since 1995.