Lane Michel is managing partner of Peppers and Rogers Group�s high tech, information technology and manufacturing industry focus areas. Miriam Washington is a senior consultant in Peppers and Rogers� CRM momentum building practice. Tim Doolittle is a senior consultant with the group, specializing in CRM strategy development, process transformation and customer valuation analysis, while Tim Simmons is co-leader of the CRM momentum building practice. For more information, please visit www.1to1.com.
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