Carol Toren joined Citi in February 2008 and is the Correspondent Lending Senior Director. She has also held the role of Senior Director for Direct to Consumer and for Sales Effectiveness and Client Delivery for Citi. Toren leads the Correspondent business through sales and client management teams to optimize Correspondent relationships in order to acquire new loans and clients for the Citi franchise. The team engages and manages Clients with healthy business models, quality loan characteristics and strategic alignment with Citi. Carols team focuses on providing a positive Client experience which produces quality loans and business results while enhancing Citi relationships with our Clients through value-add cross-sell for the lenders and customers. Toren led the Consumer Direct business through the sales and program management teams to optimize the Retention of Citi Mortgage customers and acquire new customers for the Citi franchise through the Acquisition business. In addition to providing mortgage products that meet our customers financial needs, Carols team leverages opportunities to cross-sell bank and credit card products to deepen customer relationships and franchise value. Carol also led the Correspondent Centralized and Affinity business and sales teams for Citi. In her previous Sales Effectiveness role, Carols team designed a world class sales organization strategy and implementation through sales tools, communication strategies, client support teams and supplemental sales teams to drive profitable volume with clients who align with Citi's overall quality and growth strategy. The program maximized sales effectiveness, enhanced customer loyalty and provided opportunity for professional and personal growth for Citi team members. In addition to managing these teams, Toren provided substantial focus on CitiMortgage's implementation of the Obama Administration's Homeowner Affordability and Stability Plan and early Pro-active mitigation strategies where she supported the development of the strategic direction and oversight for the implementation of the refinance and modification programs. Prior to joining Citi, Toren spent more than two decades at Wells Fargo Bank and Home Mortgage where she managed several areas of the business including Correspondent Home Equity and was the Chief Financial Officer for the Home Equity Mortgage channels. Toren holds a Bachelors degree in finance and accounting and a Masters degree in finance from the University of Colorado. Carol has attended the Center for Creative Leadership for Strategic Leadership and the Resilient Leader. She has been an adjunct finance instructor at the University of Colorado and a Director and member of Bridge for Africa.
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