Foreclosed borrowers will be able to lodge complaints about their lender and seek a review of their case under recent consent orders issued against the 14 top servicers, a senior regulator said Monday.

Speaking at ASR sister publication American Banker's regulatory symposium, John Walsh, the acting comptroller of the currency, said cases will be reviewed by an independent consultant, who based on the findings may require a servicer to develop a remediation plan. Each remediation plan will be subject to approval by the Office of the Comptroller of the Currency (OCC) and the Federal Reserve Board. A review may also result in a bank paying restitution.

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