Homeowners who originated their mortgages during the peak of the housing boom with unfavorable loan terms are getting more frustrated with their inability to refinance with mortgage servicers, according to the J.D. Power and Associates 2011 U.S. primary mortgage servicer satisfaction study.

Based on the review of nearly 5,000 homeowners regarding their experience working with their primary mortgage servicer, overall satisfaction has declined 29 points from 2010 to 2011, with scores decreasing from 747 to 718 out of a 1,000-point scale.

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